Privacy Policy

Last Updated: November 23, 2024

1. Information We Collect

We collect several types of information to provide and improve our 3D modeling educational services:

Information You Provide Directly

• Account Information: Name, email address, username, password, and profile details
• Payment Information: Billing address, payment card details (processed securely by third-party payment processors)
• Course Enrollment Data: Course selections, learning preferences, and educational goals
• Communications: Messages sent through contact forms, support tickets, or email correspondence
• Profile Content: Portfolio uploads, project submissions, forum posts, and community interactions
• Feedback and Surveys: Responses to course evaluations, satisfaction surveys, and testimonials

Information Collected Automatically

• Usage Data: Pages visited, course videos watched, time spent on platform, navigation patterns
• Device Information: IP address, browser type and version, operating system, device identifiers
• Learning Analytics: Course progress, completion rates, quiz scores, assignment submissions
• Technical Data: Log files, error reports, performance metrics, feature usage statistics
• Cookie Data: Information collected through cookies and similar tracking technologies

Information from Third Parties

• Social Media: Profile information if you register or log in using social media accounts
• Payment Processors: Transaction confirmation and payment status from payment service providers
• Analytics Services: Aggregated behavioral data from analytics and tracking services
• Educational Partners: Information from affiliated institutions or certification bodies

2. How We Use Your Information

We use collected information for the following purposes related to our 3D modeling courses:

Course Delivery and Educational Services

• Providing access to course content, videos, tutorials, and educational materials
• Tracking learning progress and course completion
• Generating certificates and credentials upon course completion
• Facilitating instructor-student communication and mentorship
• Enabling community features, forums, and peer collaboration

Platform Improvement and Personalization

• Analyzing usage patterns to improve course content and platform functionality
• Personalizing course recommendations based on your interests and progress
• Customizing user interface and learning experience preferences
• Testing new features and conducting educational research
• Identifying and fixing technical issues and bugs

Communication and Support

• Responding to inquiries, support requests, and customer service needs
• Sending course updates, announcements, and educational content
• Providing technical assistance and troubleshooting guidance
• Notifying you of important policy changes or account updates
• Sending promotional offers and information about new courses (with consent)

Business Operations and Legal Compliance

• Processing payments and managing billing records
• Preventing fraud, security breaches, and unauthorized access
• Enforcing terms of service and protecting intellectual property
• Complying with legal obligations and responding to legal requests
• Maintaining business records and conducting internal analytics

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers and Business Partners

• Payment Processors: Secure handling of payment transactions
• Email Services: Delivery of course updates and communications
• Hosting Providers: Cloud storage and content delivery services
• Analytics Tools: Website traffic analysis and user behavior insights
• Video Platforms: Course video hosting and streaming services

Legal Requirements and Protection

• When required by law, regulation, legal process, or government request
• To protect rights, property, and safety of Artcourseie, users, and public
• To enforce our terms of service and investigate policy violations
• In connection with fraud prevention and security investigations

Business Transfers

If Artcourseie is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and choices you may have regarding your information.

With Your Consent

We may share information for other purposes with your explicit consent, such as featuring your student work in promotional materials, sharing success stories, or participating in research studies.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: HTTPS encryption for data transmission, encrypted storage for sensitive data
• Access Controls: Role-based access limitations and authentication requirements
• Secure Infrastructure: Regular security audits, vulnerability assessments, and patch management
• Backup Systems: Regular data backups with secure off-site storage
• Monitoring: Continuous monitoring for unauthorized access and suspicious activities

Organizational Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff and service providers
• Incident response procedures for data breaches
• Regular review and updates of security policies

Important Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information transmitted to our platform.

5. Your Privacy Rights

You have several rights regarding your personal information:

Access and Control

• Access: Request a copy of personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitations on how we process your information
• Objection: Object to certain processing of your personal information

Communication Preferences

• Opt out of marketing emails by clicking unsubscribe links
• Adjust notification preferences in your account settings
• Contact us to update communication preferences

Exercising Your Rights

To exercise any of these rights, please contact us at info@artcourseie.world. We will respond to your request within 30 days and may require identity verification before processing your request.

6. Data Retention

We retain your personal information for as long as necessary to provide our 3D modeling courses and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Information retained while your account is active and for reasonable period after
• Course Records: Learning history and certificates retained to verify credentials
• Legal Requirements: Data retained as required by applicable laws and regulations
• Business Records: Financial and transaction records retained per accounting standards
• Deleted Accounts: Most personal information deleted within 90 days of account deletion request

7. Children's Privacy

Our 3D modeling courses are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete such information.

For users between 13 and 18 years old, we require parental or guardian consent before enrollment and will work with parents/guardians regarding privacy matters.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

We implement appropriate safeguards to protect your information during international transfers, including standard contractual clauses and ensuring adequate data protection standards.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, services, and resources. This Privacy Policy does not apply to those third-party services. We recommend reviewing the privacy policies of any third-party services you access through our platform.

Third-Party Services We Use

• Google Analytics for website traffic analysis
• Payment processors for secure transaction handling
• Video hosting platforms for course content delivery
• Email service providers for communications
• Social media platforms for sharing and authentication

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at info@artcourseie.world with "California Privacy Rights" in the subject line.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

• Posting the updated policy on artcourseie.world with a new effective date
• Sending email notification to registered users for material changes
• Displaying prominent notices on our platform

Your continued use of our services after policy changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices: