Return Policy

Last Updated: November 23, 2024

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our 3D modeling courses. If you're not completely satisfied with your course purchase, you may request a full refund within 30 days of enrollment, subject to the following conditions:

Eligible for Full Refund

• Request submitted within 30 days of original purchase date
• Course content accessed represents less than 30 percent of total materials
• No certificates of completion have been issued
• No previous refund requests on your account for the same course
• Purchase made directly through artcourseie.world (not third-party platforms)

Not Eligible for Refund

• Requests made after the 30-day guarantee period
• Courses where more than 30 percent of content has been accessed
• Certificate of completion has been downloaded or issued
• Promotional or discounted courses explicitly marked as non-refundable
• Courses purchased through third-party marketplaces or resellers
• Special workshop sessions, live mentorship calls, or time-limited events

2. Refund Process

To request a refund for your 3D modeling course enrollment, please follow these steps:

How to Request a Refund

Processing Timeline

• Review Period: 2-3 business days from request submission
• Processing Time: 5-7 business days after approval
• Bank Processing: Additional 3-5 business days depending on financial institution
• Total Timeline: Approximately 10-15 business days for complete refund

3. Course Access After Refund

Once a refund is approved and processed:

• Your access to course materials, videos, and resources is immediately revoked
• Any downloaded project files must be deleted from your devices
• Community forum access and mentorship privileges are terminated
• Certificates, if issued, are invalidated and must not be used for professional purposes
• You may not re-enroll in the same course for 6 months after refund

4. Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion:

When Partial Refunds May Apply

• Technical Issues: If you experience significant technical problems that we cannot resolve within a reasonable timeframe
• Course Changes: If substantial modifications to course content occur after your enrollment that materially affect your learning experience
• Partial Completion: Refund amount prorated based on percentage of content accessed
• Special Circumstances: Medical emergencies or life situations evaluated on a case-by-case basis

Partial Refund Calculation

Partial refunds are calculated based on:

• Percentage of course content accessed (video lessons, downloads, project files)
• Time elapsed since enrollment date
• Number and extent of mentorship interactions utilized
• Certificate issuance status

5. Bundle and Multi-Course Purchases

For purchases involving multiple courses or bundled packages:

• Refund requests must be made for the entire bundle, not individual courses
• The 30-day guarantee applies from the date of bundle purchase
• The 30 percent content access threshold applies across all courses in the bundle
• Partial bundle refunds are not available unless explicitly stated at purchase
• Bundle discount pricing is forfeited if partial courses are completed

6. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute with your financial institution:

• Your course access is immediately suspended pending resolution
• Please contact us first to resolve billing issues before initiating chargebacks
• Chargebacks filed without prior contact may result in permanent account suspension
• We reserve the right to pursue recovery of course materials and legal fees
• Future purchases may require alternative payment verification

7. Promotional and Discounted Courses

Special considerations for promotional offerings:

• Free Courses: Not eligible for refunds (no purchase price)
• Limited-Time Offers: Subject to standard 30-day guarantee unless otherwise stated
• Coupon Codes: Refund reflects actual amount paid after discount
• Gift Enrollments: Refunds issued to original purchaser only
• Flash Sales: Clearly marked if non-refundable at time of purchase

8. Technical Issues and Course Quality

If you experience technical difficulties or course quality concerns:

• Contact our support team immediately to troubleshoot issues
• We will work diligently to resolve technical problems within 48 hours
• If issues cannot be resolved, full refund may be offered regardless of access percentage
• Quality concerns are evaluated based on course description accuracy and content delivery
• Subjective opinions about teaching style do not constitute quality issues

9. Exceptions and Special Circumstances

We understand that life brings unexpected challenges. Special circumstances may include:

• Medical Emergencies: Documented health issues preventing course completion
• Military Deployment: Active duty service members with unexpected deployments
• Family Emergencies: Significant life events impacting ability to continue learning
• Financial Hardship: Evaluated on case-by-case basis with documentation

For special circumstance requests, please contact us with supporting documentation. We review each situation with compassion and flexibility while maintaining fair policies for all students.

10. Contact for Return Requests

To initiate a return request or discuss refund eligibility for your 3D modeling course enrollment:

11. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be posted on artcourseie.world with an updated revision date. Your continued enrollment in courses after policy modifications constitutes acceptance of the updated terms. Refund requests are subject to the policy in effect at the time of original purchase.